采購(gou)經常(chang)抱怨客戶指(zhi)定的(de)供(gong)應商很(hen)牛逼，不(bu)配合，不(bu)服管(guan)。在品質交期、服務成本、責任及技(ji)術方面經常(chang)出問題，但本質上(shang)是采購(gou)，不(bu)知道(dao)怎么管(guan)，不(bu)愿管(guan)，不(bu)想管(guan)、不(bu)會管(guan)的(de)問題，做好三個事有效管(guan)理客戶，指(zhi)定供(gong)應商。
1、是事先聲(sheng)明(ming)(ming)。責任(ren)在與客(ke)戶(hu)(hu)(hu)簽訂(ding)買(mai)賣(mai)合(he)(he)同(tong)時(shi)，要事先聲(sheng)明(ming)(ming)責任(ren)明(ming)(ming)確客(ke)戶(hu)(hu)(hu)指(zhi)定(ding)供(gong)應(ying)商在價格、質量、交期、服務等方面的(de)責任(ren)范圍(wei)，并在合(he)(he)同(tong)里面注(zhu)明(ming)(ming)。一旦(dan)客(ke)戶(hu)(hu)(hu)指(zhi)定(ding)的(de)供(gong)應(ying)商出現問(wen)題，客(ke)戶(hu)(hu)(hu)需要承(cheng)擔責任(ren)的(de)條(tiao)款在與供(gong)應(ying)商簽訂(ding)合(he)(he)作合(he)(he)同(tong)與協議時(shi)，要求客(ke)戶(hu)(hu)(hu)作為見證。同(tong)時(shi)要弄清楚客(ke)戶(hu)(hu)(hu)指(zhi)定(ding)的(de)理由，提供(gong)替代供(gong)應(ying)商給客(ke)戶(hu)(hu)(hu)，或者要求客(ke)戶(hu)(hu)(hu)提供(gong)其(qi)他供(gong)應(ying)商。
2、是事中嚴(yan)格(ge)(ge)管理(li)。在合(he)同(tong)履行(xing)過(guo)程中，嚴(yan)格(ge)(ge)供(gong)(gong)應(ying)商流程管理(li)，對客戶指(zhi)定(ding)供(gong)(gong)應(ying)商一視同(tong)仁，嚴(yan)格(ge)(ge)執(zhi)行(xing)供(gong)(gong)應(ying)商管理(li)辦法(fa)，嚴(yan)格(ge)(ge)進(jin)行(xing)供(gong)(gong)應(ying)商評(ping)估。對指(zhi)定(ding)供(gong)(gong)應(ying)商在價格(ge)(ge)、質(zhi)量、交期、服務等方面建立詳細的(de)量化數據，以做到有據可查(cha)，并(bing)形成指(zhi)定(ding)供(gong)(gong)應(ying)商評(ping)價通告客戶。
3、是事后(hou)整改(gai)(gai)替換。對于(yu)有缺陷的供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)提出整改(gai)(gai)要求，并設定(ding)(ding)整改(gai)(gai)期限，必要時給供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)一些(xie)可(ke)操作的整改(gai)(gai)建(jian)議。對不合(he)格(ge)供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)，如果供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)不配合(he)，改(gai)(gai)善或(huo)(huo)改(gai)(gai)善無效，可(ke)以協(xie)同(tong)客(ke)(ke)(ke)(ke)戶(hu)(hu)一同(tong)去供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)現(xian)場(chang)解決，或(huo)(huo)與(yu)供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)進行(xing)必要的談判，也可(ke)以向客(ke)(ke)(ke)(ke)戶(hu)(hu)建(jian)議停(ting)止(zhi)指(zhi)(zhi)定(ding)(ding)推薦替代供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)。與(yu)客(ke)(ke)(ke)(ke)戶(hu)(hu)協(xie)商(shang)(shang)(shang)(shang)，改(gai)(gai)變合(he)作模式(shi)，由(you)客(ke)(ke)(ke)(ke)戶(hu)(hu)直接管(guan)理。供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)要注意客(ke)(ke)(ke)(ke)戶(hu)(hu)與(yu)指(zhi)(zhi)定(ding)(ding)供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)之間(jian)存在的人際(ji)關系(xi)、利益輸送、股權(quan)等(deng)方面的關系(xi)帶(dai)來的風險(xian)。做好這三個事，至少將客(ke)(ke)(ke)(ke)戶(hu)(hu)指(zhi)(zhi)定(ding)(ding)的供(gong)(gong)(gong)(gong)應(ying)(ying)商(shang)(shang)(shang)(shang)管(guan)理做到可(ke)控(kong)范圍內。
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