企(qi)業的中層(ceng)管理干部到(dao)底是(shi)為(wei)誰(shui)負(fu)責(ze)呢？是(shi)為(wei)上級(ji)負(fu)責(ze)還(huan)是(shi)為(wei)員工負(fu)責(ze)？這是(shi)一(yi)個(ge)非常好的話(hua)題(ti)，值(zhi)得我們今天來(lai)探(tan)討一(yi)下(xia)。因為(wei)這個(ge)答案關系著每(mei)一(yi)個(ge)企(qi)業管理者在職場的角色定(ding)位和(he)做事(shi)(shi)的準則。這個(ge)問題(ti)可以(yi)分成兩個(ge)層(ceng)次來(lai)理解，都應(ying)當按照這個(ge)邏輯來(lai)理解。一(yi)個(ge)就是(shi)說應(ying)該是(shi)，一(yi)個(ge)就是(shi)事(shi)(shi)實是(shi)。比如說交(jiao)規告(gao)訴我們說在兩車相遇時，轉(zhuan)彎車輛應(ying)當讓(rang)行(xing)與直行(xing)車輛，但(dan)(dan)很多時候(hou)，尤其是(shi)在沒(mei)有(you)(you)紅綠燈的路口，雖然應(ying)該是(shi)轉(zhuan)彎讓(rang)直行(xing)，事(shi)(shi)實是(shi)誰(shui)的技(ji)術好誰(shui)先(xian)過。我們說官員應(ying)該以(yi)百姓的福(fu)祉(zhi)為(wei)己任，可事(shi)(shi)實是(shi)即使百姓愛戴他，但(dan)(dan)沒(mei)有(you)(you)得到(dao)上司的認同的話(hua)，他的成長和(he)職業的發展的機會也會受影響。
所以應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)認知(zhi)(zhi)層(ceng)面的(de)(de)事(shi)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)理(li)論，而事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)卻是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)行動層(ceng)面的(de)(de)事(shi)。而做好(hao)一(yi)(yi)件(jian)(jian)事(shi)能(neng)不能(neng)落(luo)地，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)要求你(ni)(ni)既知(zhi)(zhi)道(dao)(dao)應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)什么(me)，而也也要知(zhi)(zhi)道(dao)(dao)事(shi)實(shi)(shi)(shi)應(ying)該(gai)怎么(me)做，事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)決定事(shi)情結果的(de)(de)關鍵，這(zhe)就(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)知(zhi)(zhi)和行要合(he)(he)一(yi)(yi)，對認知(zhi)(zhi)對實(shi)(shi)(shi)踐和做法的(de)(de)結合(he)(he)，怎么(me)樣(yang)結合(he)(he)的(de)(de)好(hao)。如(ru)果應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)和事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)統(tong)(tong)一(yi)(yi)的(de)(de)話，那(nei)(nei)就(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)名副其實(shi)(shi)(shi)，但如(ru)果應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)和事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)不統(tong)(tong)一(yi)(yi)，那(nei)(nei)就(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)名不副實(shi)(shi)(shi)。在(zai)企業運行中，最(zui)常見的(de)(de)問(wen)題(ti)就(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)，當(dang)一(yi)(yi)個人(ren)(ren)在(zai)討論應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)，另一(yi)(yi)個人(ren)(ren)卻從(cong)事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)的(de)(de)角度來(lai)駁(bo)斥(chi)，這(zhe)樣(yang)兩個人(ren)(ren)怎么(me)能(neng)辯論的(de)(de)清楚。本(ben)質上(shang)人(ren)(ren)們所取(qu)得的(de)(de)每一(yi)(yi)點進步都(dou)起(qi)源于應(ying)該(gai)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)，如(ru)果認知(zhi)(zhi)達不到，你(ni)(ni)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)無法做這(zhe)件(jian)(jian)事(shi)了(le)，而最(zui)關鍵的(de)(de)能(neng)不能(neng)成事(shi)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)在(zai)于你(ni)(ni)對事(shi)實(shi)(shi)(shi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)的(de)(de)掌握。現在(zai)回(hui)到最(zui)開始(shi)的(de)(de)問(wen)題(ti)，管理(li)者(zhe)為(wei)(wei)(wei)誰服務(wu)(wu)(wu)？管理(li)者(zhe)應(ying)該(gai)為(wei)(wei)(wei)企業服務(wu)(wu)(wu)，中層(ceng)基層(ceng)管理(li)者(zhe)其實(shi)(shi)(shi)都(dou)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)為(wei)(wei)(wei)企業服務(wu)(wu)(wu)的(de)(de)，那(nei)(nei)企業是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)為(wei)(wei)(wei)社會服務(wu)(wu)(wu)的(de)(de)，就(jiu)看它有(you)沒(mei)有(you)社會價值(zhi)。可是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)管理(li)者(zhe)事(shi)實(shi)(shi)(shi)上(shang)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)為(wei)(wei)(wei)上(shang)級服務(wu)(wu)(wu)的(de)(de)，也許很多(duo)人(ren)(ren)都(dou)會覺(jue)得這(zhe)個回(hui)答不對，比如(ru)有(you)人(ren)(ren)會提(ti)出疑議說，當(dang)了(le)干部就(jiu)知(zhi)(zhi)道(dao)(dao)拍(pai)馬屁，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)(shi)因(yin)為(wei)(wei)(wei)一(yi)(yi)開始(shi)就(jiu)對上(shang)司的(de)(de)假設。
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