很(hen)(hen)多企(qi)(qi)業的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)在(zai)(zai)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)薪(xin)(xin)酬(chou)(chou)(chou)時(shi)(shi)往(wang)(wang)往(wang)(wang)看(kan)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)同(tong)(tong)(tong)(tong)(tong)企(qi)(qi)業目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)(he)個(ge)(ge)人工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)都有(you)(you)(you)(you)緊密關系的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)。其(qi)(qi)實(shi)(shi)，我(wo)(wo)(wo)也同(tong)(tong)(tong)(tong)(tong)意(yi)這(zhe)(zhe)(zhe)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)側重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)，事(shi)實(shi)(shi)上(shang)，只有(you)(you)(you)(you)做(zuo)(zuo)好(hao)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)監督，管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)才能(neng)(neng)真正運(yun)用好(hao)薪(xin)(xin)酬(chou)(chou)(chou)體系，從(cong)(cong)而(er)把員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)和(he)(he)(he)(he)(he)(he)企(qi)(qi)業的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)利(li)(li)益相(xiang)(xiang)(xiang)互(hu)聯接(jie)。不(bu)僅如(ru)此(ci)，通(tong)過(guo)(guo)(guo)對(dui)(dui)(dui)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)，還(huan)能(neng)(neng)實(shi)(shi)現(xian)(xian)整個(ge)(ge)企(qi)(qi)業長(chang)遠的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)戰略(lve)經(jing)(jing)營目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)。但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，雖(sui)然管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)大(da)(da)都重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)視(shi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)(dui)(dui)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)(xian)與否，并(bing)(bing)(bing)積極用薪(xin)(xin)酬(chou)(chou)(chou)來加以(yi)(yi)(yi)(yi)影響(xiang)。但(dan)(dan)我(wo)(wo)(wo)所(suo)(suo)(suo)(suo)接(jie)觸到(dao)(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)又(you)(you)(you)往(wang)(wang)往(wang)(wang)會(hui)忘(wang)記自(zi)(zi)(zi)身(shen)(shen)(shen)同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)肩負著設(she)(she)定、溝通(tong)、引(yin)導(dao)(dao)和(he)(he)(he)(he)(he)(he)監督的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)使命。比如(ru)，有(you)(you)(you)(you)位酒店大(da)(da)堂(tang)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)曾經(jing)(jing)這(zhe)(zhe)(zhe)樣(yang)(yang)向我(wo)(wo)(wo)咨詢(xun)。她說(shuo)，自(zi)(zi)(zi)己(ji)(ji)很(hen)(hen)努力(li)很(hen)(hen)負責(ze)(ze)(ze)地(di)把領導(dao)(dao)要(yao)求的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)向員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)公(gong)布(bu)，但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，他們(men)(men)(men)(men)往(wang)(wang)往(wang)(wang)表面(mian)上(shang)記住了目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，但(dan)(dan)一轉身(shen)(shen)(shen)卻忘(wang)記得干干凈(jing)凈(jing)，等到(dao)(dao)(dao)了績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考核公(gong)布(bu)以(yi)(yi)(yi)(yi)后，他們(men)(men)(men)(men)發現(xian)(xian)自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)收入受到(dao)(dao)(dao)影響(xiang)，又(you)(you)(you)會(hui)在(zai)(zai)情緒上(shang)有(you)(you)(you)(you)各(ge)種(zhong)波動(dong)。對(dui)(dui)(dui)此(ci)，這(zhe)(zhe)(zhe)位經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)苦惱地(di)問(wen)我(wo)(wo)(wo)，是(shi)(shi)(shi)(shi)(shi)(shi)(shi)不(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)懲(cheng)罰的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)措施還(huan)不(bu)夠嚴(yan)厲(li)導(dao)(dao)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)(men)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)無法自(zi)(zi)(zi)覺(jue)履行(xing)(xing)(xing)自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責(ze)(ze)(ze)任(ren)(ren)。我(wo)(wo)(wo)告訴這(zhe)(zhe)(zhe)位大(da)(da)堂(tang)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)，首先，績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)過(guo)(guo)(guo)程(cheng)(cheng)中需(xu)(xu)要(yao)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)視(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)因(yin)素，但(dan)(dan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)又(you)(you)(you)不(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)僅僅來自(zi)(zi)(zi)于公(gong)司(si)(si)上(shang)級布(bu)置(zhi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)任(ren)(ren)務(wu)。中層(ceng)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)培訓(xun)因(yin)為績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)本(ben)身(shen)(shen)(shen)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)來自(zi)(zi)(zi)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)過(guo)(guo)(guo)程(cheng)(cheng)中體現(xian)(xian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)同(tong)(tong)(tong)(tong)(tong)層(ceng)面(mian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人性需(xu)(xu)要(yao)，比如(ru)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)需(xu)(xu)要(yao)從(cong)(cong)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實(shi)(shi)現(xian)(xian)過(guo)(guo)(guo)程(cheng)(cheng)中獲取更(geng)(geng)(geng)好(hao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)(xin)酬(chou)(chou)(chou)收入，從(cong)(cong)而(er)提(ti)高生活質量，或(huo)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)從(cong)(cong)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)順利(li)(li)完成(cheng)過(guo)(guo)(guo)程(cheng)(cheng)中體現(xian)(xian)自(zi)(zi)(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)要(yao)性和(he)(he)(he)(he)(he)(he)成(cheng)就(jiu)(jiu)感。因(yin)此(ci)，績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)(guo)程(cheng)(cheng)，包括對(dui)(dui)(dui)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)視(shi)，反映出(chu)了管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)對(dui)(dui)(dui)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)視(shi)程(cheng)(cheng)度(du)和(he)(he)(he)(he)(he)(he)自(zi)(zi)(zi)身(shen)(shen)(shen)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)水平(ping)。只有(you)(you)(you)(you)將(jiang)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)看(kan)得更(geng)(geng)(geng)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)，更(geng)(geng)(geng)主動(dong)地(di)結合薪(xin)(xin)酬(chou)(chou)(chou)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)體系來強(qiang)調目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)要(yao)性，幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更(geng)(geng)(geng)好(hao)地(di)了解(jie)(jie)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)才能(neng)(neng)做(zuo)(zuo)好(hao)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)。“那(nei)么，我(wo)(wo)(wo)究竟該怎樣(yang)(yang)來讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)(men)認識(shi)到(dao)(dao)(dao)并(bing)(bing)(bing)記住績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)同(tong)(tong)(tong)(tong)(tong)他們(men)(men)(men)(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪(xin)(xin)酬(chou)(chou)(chou)息(xi)(xi)息(xi)(xi)相(xiang)(xiang)(xiang)關？”這(zhe)(zhe)(zhe)位經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)看(kan)起(qi)來還(huan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)云(yun)里(li)霧(wu)里(li)。我(wo)(wo)(wo)告訴她，想(xiang)要(yao)讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)視(shi)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，做(zuo)(zuo)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人首先要(yao)幫(bang)助他們(men)(men)(men)(men)看(kan)到(dao)(dao)(dao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，尤其(qi)(qi)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)看(kan)到(dao)(dao)(dao)那(nei)些(xie)自(zi)(zi)(zi)己(ji)(ji)忽視(shi)過(guo)(guo)(guo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)。而(er)這(zhe)(zhe)(zhe)個(ge)(ge)過(guo)(guo)(guo)程(cheng)(cheng)，稱為目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)設(she)(she)定。因(yin)為績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)本(ben)身(shen)(shen)(shen)應(ying)該是(shi)(shi)(shi)(shi)(shi)(shi)(shi)為公(gong)司(si)(si)和(he)(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)兩方(fang)面(mian)同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)服(fu)務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，所(suo)(suo)(suo)(suo)以(yi)(yi)(yi)(yi)，管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)應(ying)該在(zai)(zai)明(ming)(ming)確(que)公(gong)司(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)(he)部(bu)(bu)門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)分目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)以(yi)(yi)(yi)(yi)后，用正確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)方(fang)式和(he)(he)(he)(he)(he)(he)自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)們(men)(men)(men)(men)一起(qi)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)解(jie)(jie)、思考和(he)(he)(he)(he)(he)(he)分析公(gong)司(si)(si)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，并(bing)(bing)(bing)進(jin)而(er)通(tong)過(guo)(guo)(guo)談話、提(ti)問(wen)、討論(lun)，把公(gong)司(si)(si)分解(jie)(jie)到(dao)(dao)(dao)部(bu)(bu)門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，再次進(jin)行(xing)(xing)(xing)分解(jie)(jie)，具(ju)體到(dao)(dao)(dao)相(xiang)(xiang)(xiang)應(ying)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗(gang)位和(he)(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)身(shen)(shen)(shen)上(shang)。其(qi)(qi)實(shi)(shi)，這(zhe)(zhe)(zhe)種(zhong)分解(jie)(jie)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)也叫“關鍵績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)指(zhi)(zhi)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)（KPI）”。KPI 可以(yi)(yi)(yi)(yi)很(hen)(hen)好(hao)地(di)幫(bang)助管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)將(jiang)部(bu)(bu)門(men)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)在(zai)(zai)內部(bu)(bu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)崗(gang)位和(he)(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之間進(jin)行(xing)(xing)(xing)有(you)(you)(you)(you)效(xiao)(xiao)(xiao)(xiao)(xiao)分解(jie)(jie)和(he)(he)(he)(he)(he)(he)落實(shi)(shi)。比如(ru)，正如(ru)前面(mian)所(suo)(suo)(suo)(suo)提(ti)到(dao)(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)例子那(nei)樣(yang)(yang)，讓(rang)(rang)下(xia)屬部(bu)(bu)門(men)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明(ming)(ming)白(bai)自(zi)(zi)(zi)己(ji)(ji)應(ying)該做(zuo)(zuo)好(hao)哪(na)(na)些(xie)事(shi)情，改進(jin)哪(na)(na)些(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)，向哪(na)(na)些(xie)方(fang)向努力(li)，之后，他們(men)(men)(men)(men)才會(hui)把這(zhe)(zhe)(zhe)些(xie)要(yao)求變成(cheng)具(ju)體的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)動(dong)力(li)。因(yin)此(ci)，每(mei)個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) K在(zai)(zai)設(she)(she)計(ji)上(shang)就(jiu)(jiu)應(ying)該科學和(he)(he)(he)(he)(he)(he)全面(mian)，它應(ying)該來源于每(mei)個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)(zi)身(shen)(shen)(shen)職(zhi)位所(suo)(suo)(suo)(suo)應(ying)當肩負的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)責(ze)(ze)(ze)任(ren)(ren)，來源于部(bu)(bu)門(men)努力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)總(zong)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)和(he)(he)(he)(he)(he)(he)業務(wu)流程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)最終(zhong)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，并(bing)(bing)(bing)體現(xian)(xian)出(chu)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)職(zhi)位的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)各(ge)自(zi)(zi)(zi)貢獻。同(tong)(tong)(tong)(tong)(tong)時(shi)(shi)，我(wo)(wo)(wo)還(huan)向她強(qiang)調，KPI 必須要(yao)由她和(he)(he)(he)(he)(he)(he)自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)下(xia)屬員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)共同(tong)(tong)(tong)(tong)(tong)確(que)定，她不(bu)應(ying)該去指(zhi)(zhi)望(wang)人力(li)資(zi)源部(bu)(bu)門(men)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)領導(dao)(dao)，因(yin)為對(dui)(dui)(dui)于每(mei)個(ge)(ge)團隊以(yi)(yi)(yi)(yi)及每(mei)個(ge)(ge)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)來說(shuo)，他們(men)(men)(men)(men)都是(shi)(shi)(shi)(shi)(shi)(shi)(shi)具(ju)體的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)對(dui)(dui)(dui)象，而(er)她這(zhe)(zhe)(zhe)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)，領導(dao)(dao)力(li)培訓(xun)才是(shi)(shi)(shi)(shi)(shi)(shi)(shi)幫(bang)助團隊和(he)(he)(he)(he)(he)(he)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)設(she)(she)計(ji) KPI 的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)首要(yao)責(ze)(ze)(ze)任(ren)(ren)人。在(zai)(zai)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)設(she)(she)定完以(yi)(yi)(yi)(yi)后，管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)還(huan)應(ying)該注(zhu)意(yi)，讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)根(gen)據已經(jing)(jing)明(ming)(ming)確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de) KPI 和(he)(he)(he)(he)(he)(he)其(qi)(qi)他績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，制(zhi)定實(shi)(shi)現(xian)(xian)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)具(ju)體計(ji)劃(hua)，這(zhe)(zhe)(zhe)一點相(xiang)(xiang)(xiang)當重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)要(yao)，但(dan)(dan)往(wang)(wang)往(wang)(wang)被管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)所(suo)(suo)(suo)(suo)忽視(shi)。包括這(zhe)(zhe)(zhe)位酒店大(da)(da)堂(tang)經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)在(zai)(zai)內，很(hen)(hen)多管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)多多少少可以(yi)(yi)(yi)(yi)做(zuo)(zuo)到(dao)(dao)(dao)幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)獲知具(ju)體的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，但(dan)(dan)由于工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)時(shi)(shi)間和(he)(he)(he)(he)(he)(he)精力(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)限制(zhi)，他們(men)(men)(men)(men)往(wang)(wang)往(wang)(wang)接(jie)下(xia)來就(jiu)(jiu)放手讓(rang)(rang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)自(zi)(zi)(zi)行(xing)(xing)(xing)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)，毫(hao)無計(ji)劃(hua)指(zhi)(zhi)導(dao)(dao)，結果(guo)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)在(zai)(zai)錯(cuo)誤(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)路程(cheng)(cheng)上(shang)走得越(yue)來越(yue)遠，并(bing)(bing)(bing)最終(zhong)被自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)考核結果(guo)所(suo)(suo)(suo)(suo)傷(shang)害。是(shi)(shi)(shi)(shi)(shi)(shi)(shi)不(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)明(ming)(ming)確(que)了績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)，就(jiu)(jiu)可以(yi)(yi)(yi)(yi)稱作(zuo)完成(cheng)任(ren)(ren)務(wu)了呢？坦白(bai)說(shuo)，這(zhe)(zhe)(zhe)種(zhong)完成(cheng)即使存在(zai)(zai)，也是(shi)(shi)(shi)(shi)(shi)(shi)(shi)相(xiang)(xiang)(xiang)當脆弱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。很(hen)(hen)多管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)之所(suo)(suo)(suo)(suo)以(yi)(yi)(yi)(yi)陷入苦惱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)境地(di)，就(jiu)(jiu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)同(tong)(tong)(tong)(tong)(tong)前面(mian)我(wo)(wo)(wo)說(shuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)那(nei)位經(jing)(jing)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)有(you)(you)(you)(you)同(tong)(tong)(tong)(tong)(tong)樣(yang)(yang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)尷尬(ga)，其(qi)(qi)實(shi)(shi)，這(zhe)(zhe)(zhe)其(qi)(qi)間的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)題(ti)還(huan)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在(zai)(zai)于管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)沒有(you)(you)(you)(you)仔細地(di)同(tong)(tong)(tong)(tong)(tong)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)行(xing)(xing)(xing)溝通(tong)。同(tong)(tong)(tong)(tong)(tong)很(hen)(hen)多人想(xiang)象的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)不(bu)同(tong)(tong)(tong)(tong)(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)，員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)否能(neng)(neng)很(hen)(hen)好(hao)完成(cheng)績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)最重(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)要(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)環節(jie)不(bu)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在(zai)(zai)他們(men)(men)(men)(men)具(ju)體開(kai)展工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)之前，而(er)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在(zai)(zai)他們(men)(men)(men)(men)具(ju)體工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)中。不(bu)少管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)事(shi)先通(tong)過(guo)(guo)(guo)開(kai)會(hui)反復強(qiang)調各(ge)種(zhong)問(wen)題(ti)和(he)(he)(he)(he)(he)(he)風險，希望(wang)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)夠防范，但(dan)(dan)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)轉身(shen)(shen)(shen)即忘(wang)，然后在(zai)(zai)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)過(guo)(guo)(guo)程(cheng)(cheng)中出(chu)現(xian)(xian)問(wen)題(ti)，這(zhe)(zhe)(zhe)其(qi)(qi)中不(bu)能(neng)(neng)不(bu)說(shuo)沒有(you)(you)(you)(you)管(guan)(guan)(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)(li)者(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)失誤(wu)——你沒有(you)(you)(you)(you)在(zai)(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)時(shi)(shi)繼(ji)續(xu)提(ti)醒他們(men)(men)(men)(men)。當我(wo)(wo)(wo)在(zai)(zai)以(yi)(yi)(yi)(yi)前的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)公(gong)司(si)(si)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)時(shi)(shi)，我(wo)(wo)(wo)總(zong)是(shi)(shi)(shi)(shi)(shi)(shi)(shi)在(zai)(zai)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)時(shi)(shi)加以(yi)(yi)(yi)(yi)跟進(jin)，我(wo)(wo)(wo)將(jiang)這(zhe)(zhe)(zhe)個(ge)(ge)過(guo)(guo)(guo)程(cheng)(cheng)稱為績(ji)(ji)(ji)(ji)(ji)(ji)效(xiao)(xiao)(xiao)(xiao)(xiao)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)輔導(dao)(dao)過(guo)(guo)(guo)程(cheng)(cheng)。我(wo)(wo)(wo)為自(zi)(zi)(zi)己(ji)(ji)安排了以(yi)(yi)(yi)(yi)下(xia)這(zhe)(zhe)(zhe)些(xie)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)內容以(yi)(yi)(yi)(yi)便幫(bang)助員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)更(geng)(geng)(geng)加明(ming)(ming)確(que)自(zi)(zi)(zi)己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)目(mu)(mu)標(biao)(biao)(biao)(biao)(biao)(biao)(biao)：監督工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)計(ji)劃(hua)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)行(xing)(xing)(xing)，了解(jie)(jie)員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)進(jin)展 ；● 嘗試分析清楚員(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)所(suo)(suo)(suo)(suo)遇到(dao)(dao)(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)困(kun)難 ；
● 幫(bang)助員工清除部分困難 ；
● 同員工共享知識和技(ji)能(neng)，并提供必(bi)要的支持 ；
● 定期將(jiang)員工的表現進行(xing)反饋。
其實，我(wo)們都(dou)知道世界上目(mu)前(qian)最先(xian)進的(de)軍事武(wu)器——導彈之所以(yi)能(neng)夠稱霸沙場(chang)，最關鍵(jian)的(de)原因(yin)在(zai)于它運(yun)行(xing)過(guo)程(cheng)中始終能(neng)自(zi)行(xing)調(diao)整，跟蹤目(mu)標。管理(li)者也應該采取(qu)多種方(fang)式來跟進員工(gong)(gong)(gong)的(de)工(gong)(gong)(gong)作，讓員工(gong)(gong)(gong)不斷看清楚自(zi)己的(de)績(ji)效目(mu)標，最起碼(ma)，這樣可以(yi)減輕他在(zai)績(ji)效目(mu)標考核(he)沒有達(da)到理(li)想狀況(kuang)以(yi)后所受到的(de)士(shi)氣打擊(ji)。根據我(wo)的(de)實踐和(he)調(diao)查，對(dui)于不少管理(li)者來說，最有效的(de)一種績(ji)效輔導手段(duan)就(jiu)是(shi)設(she)計出(chu)不同(tong)工(gong)(gong)(gong)作崗(gang)位的(de)述職模(mo)板，并要(yao)求(qiu)員工(gong)(gong)(gong)定期按照(zhao)其格式進行(xing)簡(jian)短的(de)書面報告(gao)，這種模(mo)板應該設(she)計得(de)簡(jian)便清楚，最重要(yao)的(de)是(shi)體現出(chu)每個崗(gang)位的(de)目(mu)標責任。這樣，即使(shi)不花(hua)更多的(de)時間(jian)，執行(xing)力(li)培(pei)訓(xun)模(mo)板本身就(jiu)能(neng)滿足(zu)員工(gong)(gong)(gong)在(zai)績(ji)效目(mu)標明(ming)確方(fang)面的(de)需要(yao)。
在(zai)(zai)課程(cheng)中，我(wo)最(zui)看重(zhong)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)輔(fu)導的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)特性就是(shi)(shi)(shi)(shi)(shi)(shi)其(qi)堅(jian)持性，對(dui)于很(hen)多管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)我(wo)強調的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)并(bing)(bing)不(bu)(bu)僅僅是(shi)(shi)(shi)(shi)(shi)(shi)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)輔(fu)導的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)意義(yi)，而是(shi)(shi)(shi)(shi)(shi)(shi)要(yao)貫穿績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)標(biao)(biao)管(guan)(guan)(guan)(guan)(guan)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)始(shi)終。因(yin)為(wei)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)輔(fu)導能否(fou)見(jian)(jian)效(xiao)(xiao)(xiao)(xiao)意味著(zhu)(zhu)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)(shi)(shi)(shi)否(fou)能理(li)解(jie)目(mu)(mu)(mu)標(biao)(biao)，而只有(you)通過(guo)長效(xiao)(xiao)(xiao)(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)輔(fu)導培養養成(cheng)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)必要(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)習(xi)慣，才能讓他(ta)(ta)(ta)們(men)真(zhen)正認識到(dao)(dao)掌握(wo)目(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)作(zuo)(zuo)用。因(yin)此(ci)，優秀的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)必須(xu)是(shi)(shi)(shi)(shi)(shi)(shi)一(yi)(yi)位(wei)負(fu)責的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)“教練”，他(ta)(ta)(ta)能夠始(shi)終耐心地(di)同員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)行積極(ji)交流，培養他(ta)(ta)(ta)們(men)對(dui)目(mu)(mu)(mu)標(biao)(biao)長期的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)注。最(zui)后(hou)(hou)，當員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)完成(cheng)以(yi)后(hou)(hou)，績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)即將開(kai)(kai)始(shi)，此(ci)時(shi)，管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)是(shi)(shi)(shi)(shi)(shi)(shi)否(fou)還(huan)有(you)機會幫助員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)再次(ci)看清(qing)楚他(ta)(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)目(mu)(mu)(mu)標(biao)(biao)呢？答案(an)是(shi)(shi)(shi)(shi)(shi)(shi)肯定的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。因(yin)為(wei)一(yi)(yi)次(ci)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)只代(dai)表員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)之(zhi)(zhi)前(qian)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)而已(yi)，并(bing)(bing)不(bu)(bu)能代(dai)表員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)今(jin)后(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，更不(bu)(bu)能滿足員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)所有(you)需求。因(yin)此(ci)，管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)如(ru)果(guo)(guo)能通過(guo)在(zai)(zai)考(kao)(kao)(kao)核(he)(he)過(guo)程(cheng)中的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)溝通幫助員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)一(yi)(yi)步明(ming)確(que)目(mu)(mu)(mu)標(biao)(biao)，那么在(zai)(zai)之(zhi)(zhi)后(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)中，員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)將會貢獻出自己(ji)不(bu)(bu)一(yi)(yi)樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)勤奮。不(bu)(bu)過(guo)，考(kao)(kao)(kao)慮到(dao)(dao)此(ci)時(shi)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)考(kao)(kao)(kao)核(he)(he)結(jie)(jie)果(guo)(guo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)看重(zhong)，直截了當地(di)向員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指出他(ta)(ta)(ta)關(guan)(guan)于績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)認識上的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)缺陷可能并(bing)(bing)不(bu)(bu)妥當。有(you)一(yi)(yi)次(ci)，我(wo)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)某位(wei)學員(yuan)(yuan)(yuan)告訴(su)我(wo)，他(ta)(ta)(ta)在(zai)(zai)考(kao)(kao)(kao)核(he)(he)過(guo)程(cheng)中告訴(su)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)對(dui)目(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)把握(wo)不(bu)(bu)太(tai)科學，結(jie)(jie)果(guo)(guo)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)反駁說自己(ji)并(bing)(bing)不(bu)(bu)是(shi)(shi)(shi)(shi)(shi)(shi)不(bu)(bu)清(qing)楚，而是(shi)(shi)(shi)(shi)(shi)(shi)因(yin)為(wei)作(zuo)(zuo)為(wei)管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)他(ta)(ta)(ta)并(bing)(bing)沒有(you)強調，讓他(ta)(ta)(ta)在(zai)(zai)其(qi)他(ta)(ta)(ta)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)面前(qian)下不(bu)(bu)來臺(tai)。我(wo)告訴(su)這(zhe)(zhe)位(wei)學員(yuan)(yuan)(yuan)，這(zhe)(zhe)是(shi)(shi)(shi)(shi)(shi)(shi)因(yin)為(wei)他(ta)(ta)(ta)沒有(you)把握(wo)好具體的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)間和(he)(he)(he)(he)環(huan)境(jing)而造(zao)成(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。想(xiang)要(yao)通過(guo)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)之(zhi)(zhi)后(hou)(hou)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)反饋(kui)幫助員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)進(jin)一(yi)(yi)步明(ming)確(que)目(mu)(mu)(mu)標(biao)(biao)，這(zhe)(zhe)個(ge)想(xiang)法和(he)(he)(he)(he)動機是(shi)(shi)(shi)(shi)(shi)(shi)很(hen)好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，但(dan)管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)必須(xu)要(yao)具備(bei)一(yi)(yi)定的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)溝通能力，首先能夠選擇正確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)間和(he)(he)(he)(he)條件，比如(ru)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)情緒(xu)冷靜(jing)、環(huan)境(jing)安(an)靜(jing)時(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)情況就很(hen)好；其(qi)次(ci)要(yao)同員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)彼此(ci)之(zhi)(zhi)間建(jian)立起充分的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)信(xin)任，比如(ru)，開(kai)(kai)門見(jian)(jian)山清(qing)楚說明(ming)談(tan)話的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)，或者(zhe)鼓勵員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)先提問(wen)而自己(ji)認真(zhen)傾聽等等 ；接著(zhu)(zhu)，應該用事實作(zuo)(zuo)為(wei)依據(ju)，以(yi)準確(que)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)用詞(ci)和(he)(he)(he)(he)理(li)性的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)態(tai)度(du)來向員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)指出他(ta)(ta)(ta)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行為(wei)態(tai)度(du)和(he)(he)(he)(he)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)結(jie)(jie)果(guo)(guo)，而不(bu)(bu)要(yao)散發(fa)開(kai)(kai)去，東扯(che)西拉，結(jie)(jie)果(guo)(guo)到(dao)(dao)最(zui)后(hou)(hou)反而讓一(yi)(yi)頭霧水的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)離具體的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)目(mu)(mu)(mu)標(biao)(biao)越來越遠。最(zui)后(hou)(hou)，管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)還(huan)應該引導員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)學會把績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)標(biao)(biao)對(dui)準未來的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)，這(zhe)(zhe)樣才能讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)用積極(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)心態(tai)來結(jie)(jie)束績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)。績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)目(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)明(ming)確(que)是(shi)(shi)(shi)(shi)(shi)(shi)績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)管(guan)(guan)(guan)(guan)(guan)理(li)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)重(zhong)要(yao)組成(cheng)部分，這(zhe)(zhe)也關(guan)(guan)系到(dao)(dao)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)是(shi)(shi)(shi)(shi)(shi)(shi)否(fou)能坦然接受對(dui)自己(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)薪酬績(ji)(ji)效(xiao)(xiao)(xiao)(xiao)考(kao)(kao)(kao)核(he)(he)，關(guan)(guan)系到(dao)(dao)他(ta)(ta)(ta)們(men)接下來的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)作(zuo)(zuo)方向和(he)(he)(he)(he)態(tai)度(du)。因(yin)此(ci)，我(wo)建(jian)議每個(ge)管(guan)(guan)(guan)(guan)(guan)理(li)者(zhe)都能夠站在(zai)(zai)員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)角度(du)去自我(wo)觀察和(he)(he)(he)(he)設想(xiang)，讓員(yuan)(yuan)(yuan)工(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)順利(li)接受目(mu)(mu)(mu)標(biao)(biao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)指揮，得到(dao)(dao)他(ta)(ta)(ta)們(men)想(xiang)要(yao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)切(qie)。
轉載：//bamboo-vinegar.cn/zixun_detail/1388.html
